Bot MD

Integrations

Connects to the systems your hospital already runs.

No rip-and-replace. Bot MD slots into your existing clinic management, EMR or HIS — through native partner integrations or our REST API. One Bot MD tenant connects every patient channel, every clinical system, and every workflow into a single network.

Book a scoping callRead the API docs
Bot MD doctor mascot at the center of a network connecting WhatsApp, Viber, Messenger, and Telegram to clinical systems including imaging, pharmacy, vitals, calendars, and lab results.

Named partners

Deep, native integrations with the platforms your team already uses.

Plato

Live

Singapore

Native integration with Plato — appointment booking, patient lookup, and full lifecycle sync for clinics across Singapore.

AppointmentsPatient syncAvailabilityWebhooks

Hummingbird

Live

Singapore

Two-way integration with Hummingbird clinic management — patients book directly via chat against real-time provider calendars.

AppointmentsPatient syncReal-time availability

BizBox

Live

Philippines

End-to-end integration with BizBox — automate scheduling, reminders, and patient communication from the systems your team already runs.

AppointmentsPatient syncStatus webhooks

Origin

Live

Malaysia

Native integration with Origin for Malaysian hospital networks — patient management, calendar sync, and bilingual patient engagement.

AppointmentsPatient syncMultilingual

Don’t see your system? Bot MD has integrated with custom HIS, EMR and CRM platforms across Asia-Pacific via our API. Read on, or book a scoping call.

Custom integrations

A clean REST API your IT team will actually enjoy working with.

Built specifically for healthcare workflows — patient management, appointment lifecycle, real-time availability, and signed webhooks. Documented at api.botmd.com.

Patient lookup & update

GET / PUT /api/v1/patient

Search by name, DOB, phone, email or national ID — and write back updated profiles.

Appointment lifecycle

POST / GET / PUT /api/v1/appointments

Create, fetch, reschedule and cancel — synchronized with standard statuses (SCHEDULED, CONFIRMED, SHOW, NO SHOW).

Real-time availability

GET /api/v1/availability

Bot MD checks live provider calendars before offering slots — no double bookings, ever.

Webhooks

POST /api/v1/webhooks

Push status changes back to Bot MD (HMAC-SHA256 signed). Staff bookings and walk-ins flow into automated patient comms.

Authentication

HTTP Basic with long-lived tokens (90-day minimum if expiry is mandatory). Credentials scoped per tenant.

Standardised statuses

SCHEDULED, CONFIRMED, RESCHEDULED, CANCELED, SHOW, NO_SHOW.

API Explorer

Full reference, mock responses, and integration playbooks at api.botmd.com.

Read the API docs

Sync model

A clear, two-way data flow.

Bot MD doesn’t care whether a booking starts in your system or in a patient chat — both directions stay in sync.

Bot MD → your system

  • 1Patient initiates booking in WhatsApp / Messenger / Viber
  • 2Bot MD checks live availability via your API
  • 3Confirmed appointment is written back to your system
  • 4Patient receives confirmation and reminders automatically

Your system → Bot MD

  • 1Staff create or modify an appointment in your system
  • 2A signed webhook fires to Bot MD with the status change
  • 3Bot MD reconciles the patient record and triggers comms
  • 4Same flow handles walk-ins, reschedules, and no-shows

Channels

The platforms your patients already use.

Bot MD is channel-agnostic. Your integration with your hospital system stays the same — the patient just chooses where they message.

WhatsApp Business
Facebook Messenger
Viber Business
Telegram
LINE
SMS
Web Chat

Onboarding

From scoping call to live in weeks, not quarters.

01

Scoping call

30 min with our integration team. We review your stack, list your priority workflows, and agree on success metrics.

02

Credentials & sandbox

Your IT team provisions API access. We provide a sandbox tenant for testing — no production data, no risk.

03

Integration build

If you use a named partner (Plato, Hummingbird, BizBox, Origin), we connect in days. Custom HIS/EMR: 2–6 weeks via our REST API.

04

Pilot & rollout

Pilot with one workflow (e.g. appointment reminders), validate metrics, then expand to the full agent suite.

See how Bot MD can automate one of your patient workflows in 30 minutes.

Bring us a workflow — patient inquiries, appointment booking, pre-admission, patient education, surveys, remote monitoring, or campaign conversion. We’ll show how an AI Agent can handle it across chat, integrate with your systems, and escalate safely to your team.

Book a workflow demoView case studies