At a glance
| Field | Details | |---|---| | Customer | Tagaytay Medical Center | | Customer type | Hospital | | Region | Philippines | | Specialty | Multi-Specialty Hospital | | Primary outcome | 88% AI resolution rate by month two | | Channel(s) | Digital Channels | | Bot MD AI Agent(s) | FAQ Agent, Inbox Insights |
The challenge
- The hospital had limited visibility into high-intent patient enquiries.
- Staff handled repetitive questions about doctors, appointments, pricing, diagnostics, and coverage.
- Phone redirections created extra work for staff and friction for patients.
- The team needed a way to measure early ROI from digital patient engagement.
The Bot MD workflow
- Provided AI-powered enquiry management for common patient questions.
- Used Inbox Insights to show patient intent, service demand, and drop-off points.
- Identified high-intent conversations and workflow gaps.
- Supported handover and conversion optimization for enquiries requiring staff follow-up.
Results
88% AI resolution rate by month two
- 849 patient conversations analyzed in April.
- 618 high-intent patient conversations identified.
- 84.6% of April conversations handled by Bot MD.
- 88% AI resolution rate achieved by month two.
Why it worked
The workflow worked because Bot MD treated patient conversations as demand intelligence, not just support tickets. By structuring enquiries and surfacing intent, the hospital could see where patients needed help and where conversion opportunities were being missed.
Customer quote
Bot MD’s Inbox Insights gave us a clearer view of what patients were asking for and where they needed better support. In just 30 days, we were able to identify high-intent demand, reduce repetitive inquiry handling, and uncover opportunities to improve digital patient support and workflows.
— Tagaytay Medical Center
Related Bot MD AI Agents
- FAQ Agent
- Inbox Insights
CTA
Ready to uncover patient demand?
Bring us a workflow — patient enquiries, appointment booking, pre-admission, patient education, surveys, remote monitoring, or campaign conversion. We’ll show how Bot MD can automate it safely across chat, integrate with your systems, and escalate to your team when needed.
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ENQUIRY AUTOMATION · Hospital · Digital Channels
88%
AI resolution rate by month two
Tagaytay Medical Center
Bot MD helped Tagaytay Medical Center do more than answer patient messages. Inbox Insights revealed what patients were asking for, which conversations showed high intent, and where workflows could be improved for better conversion.
Tags: FAQ Agent, Inbox Insights
FAQ
What workflow did Bot MD automate for Tagaytay Medical Center?
Bot MD automated enquiry automation workflows using FAQ Agent, Inbox Insights across Digital Channels.
What result did Tagaytay Medical Center achieve?
The key outcome was 88% AI resolution rate by month two.
Can this workflow be adapted for other hospitals or clinics?
Yes. The same workflow pattern can be adapted for similar healthcare teams that need to automate patient engagement, booking, education, surveys, monitoring, or follow-up through chat apps.
See it in action
Want to automate a similar workflow?
Bring us a patient workflow — inquiries, booking, reminders, education, surveys, remote monitoring, or campaign conversion. We'll show how Bot MD can automate it safely across chat.
Humans for care. AI for everything else.
Humans for care. AI for everything else.