How KKH Orthopaedic achieved 78% PROM uptake with automated WhatsApp follow-ups

At a glance

| Field | Details | |---|---| | Customer | KKH Orthopaedic | | Customer type | Hospital | | Region | Singapore | | Specialty | Orthopaedics / Pediatric Musculoskeletal Care | | Primary outcome | 78% lower limb PROM uptake | | Channel(s) | WhatsApp | | Bot MD AI Agent(s) | Survey Agent, Remote Monitoring Agent |

The challenge

• PROM collection relied on paper forms and manual follow-ups, creating inconsistent completion rates.
• Clinicians had delayed access to structured recovery data after surgery.
• Administrative teams spent time chasing responses and entering patient-reported data manually.
• The department needed a scalable way to collect PROMs without disrupting clinical workflows.

The Bot MD workflow

• Automated WhatsApp prompts were sent at key post-surgery intervals.
• Patients and caregivers could complete PROMs directly through a familiar chat channel.
• Structured responses were captured in the Bot MD Dashboard for real-time review.
• Clinical teams could identify recovery concerns earlier and prioritize follow-up where needed.

Results

78% PROM patient uptake

• 63% upper limb PROM compliance achieved.
• 78% lower limb PROM compliance achieved.
• Faster post-surgery follow-ups with structured patient-reported data.
• Reduced administrative workload from manual PROM collection and data entry.

Why it worked

The workflow worked because it moved PROM collection into a channel patients and caregivers already use. Instead of relying on paper forms, phone calls, or email reminders, Bot MD delivered timely prompts through WhatsApp and made responses immediately visible to the clinical team.

Customer quote

Bot MD has transformed our approach to patient follow-up. The automation of PROM collection has significantly reduced the administrative burden on our staff, allowing us to focus more on what really matters — our patients. The ability to receive timely feedback has improved our understanding of patient recovery.

— Dr. Andrew Chou, Orthopedic Surgeon, KK Women’s & Children’s Hospital

Related Bot MD AI Agents

• Survey Agent
• Remote Monitoring Agent

CTA

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PROM / PREM SURVEYS · Hospital · WhatsApp

78%
PROM patient uptake

KKH Orthopaedic
Bot MD helped KKH Orthopaedic automate post-surgery PROM collection through WhatsApp, making it easier for patients and caregivers to complete outcome surveys while giving clinicians faster visibility into recovery progress.

Tags: Survey Agent, Remote Monitoring Agent

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FAQ

What workflow did Bot MD automate for KKH Orthopaedic?

Bot MD automated prom / prem surveys workflows using Survey Agent, Remote Monitoring Agent across WhatsApp.

What result did KKH Orthopaedic achieve?

The key outcome was 78% lower limb PROM uptake.

Can this workflow be adapted for other hospitals or clinics?

Yes. The same workflow pattern can be adapted for similar healthcare teams that need to automate patient engagement, booking, education, surveys, monitoring, or follow-up through chat apps.