How a global pharma company scaled peritoneal dialysis education with Bot MD

At a glance

| Field | Details | |---|---| | Customer | Global Pharma Company — Renal Care | | Customer type | Pharma | | Region | Global / Asia-Pacific | | Specialty | Renal Care / Peritoneal Dialysis | | Primary outcome | Scalable renal care education | | Channel(s) | Chat Apps | | Bot MD AI Agent(s) | Education Agent, Remote Monitoring Agent |

The challenge

• Peritoneal dialysis patients needed consistent education across treatment stages.
• Teams needed to identify knowledge gaps and patients requiring additional support.
• Education had to be delivered across multiple languages and regions.
• Manual education workflows were difficult to scale without overwhelming care teams.

The Bot MD workflow

• Delivered interactive PD education content including videos, quizzes, and resources.
• Created customized learning journeys based on treatment stage and patient needs.
• Supported multilingual education across regions.
• Tracked engagement in real time so teams could identify gaps and intervene earlier.

Results

↑ patient engagement and compliance

• Scalable, consistent renal care education across programs and regions.
• Higher patient engagement throughout the PD journey.
• Real-time visibility into patient understanding and learning gaps.
• Proactive support delivered with less manual effort.

Why it worked

The workflow worked because complex therapy education was broken into personalized, trackable chat journeys. Patients received timely information without being overwhelmed, while teams gained visibility into who needed more support.

Customer quote

Bot MD lets us scale peritoneal dialysis education like never before. Patients get timely, easy-to-understand information, while our teams track engagement and learning gaps in real time so we can deliver consistent, patient-centered support without extra operational burden.

— Program Team

Related Bot MD AI Agents

• Education Agent
• Remote Monitoring Agent

CTA

Ready to educate patients at scale?

Bring us a workflow — patient enquiries, appointment booking, pre-admission, patient education, surveys, remote monitoring, or campaign conversion. We’ll show how Bot MD can automate it safely across chat, integrate with your systems, and escalate to your team when needed.

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Suggested landing page card

PATIENT EDUCATION · Pharma · Chat Apps

↑
patient engagement and compliance

Global Pharma Company — Renal Care
Bot MD helped a global pharma renal care program deliver personalized peritoneal dialysis education at scale, with multilingual content, quizzes, videos, and engagement tracking.

Tags: Education Agent, Remote Monitoring Agent

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FAQ

What workflow did Bot MD automate for Global Pharma Company — Renal Care?

Bot MD automated patient education workflows using Education Agent, Remote Monitoring Agent across Chat Apps.

What result did Global Pharma Company — Renal Care achieve?

The key outcome was Scalable renal care education.

Can this workflow be adapted for other hospitals or clinics?

Yes. The same workflow pattern can be adapted for similar healthcare teams that need to automate patient engagement, booking, education, surveys, monitoring, or follow-up through chat apps.