How Capitol Medical Center resolved 84.6% of imaging enquiries with AI and streamlined CT/MRI coordination

At a glance

| Field | Details | |---|---| | Customer | Capitol Medical Center | | Customer type | Hospital | | Region | Philippines | | Specialty | Diagnostic Imaging / CT / MRI | | Primary outcome | 84.6% AI resolution rate | | Channel(s) | Facebook Messenger, Viber, Email | | Bot MD AI Agent(s) | FAQ Agent, Scheduling Agent |

The challenge

• Patient enquiries arrived across multiple fragmented channels.
• Staff spent hours on manual responses, reminders, and follow-ups.
• Patients sometimes missed forms or procedure-specific prep instructions.
• The team had limited visibility from enquiry to completed imaging appointment.

The Bot MD workflow

• Answered patient enquiries instantly across Viber and Facebook Messenger.
• Sent automated CT/MRI confirmations, reminders, and prep instructions.
• Triggered alerts for completed forms and key patient steps.
• Used dashboards to track enquiry, booking, and realized appointment trends.

Results

84.6% AI resolution rate

• 14,006 patient messages processed.
• 84.6% AI resolution rate achieved.
• 18.3-second average AI response time.
• 98 high-value CT/MRI procedures coordinated with automated reminders, prep instructions, and follow-ups.

Why it worked

The workflow worked because Bot MD connected enquiry automation with high-value imaging coordination. Patients received fast answers and timely instructions, while staff could focus on complex cases and capacity management.

Customer quote

With Bot MD, we can respond to patients faster, send timely prep reminders, and convert more inquiries into confirmed CT and MRI appointments while reducing our team’s manual workload. This has helped us maximize imaging capacity, improve operational efficiency, and deliver a smoother, more patient-centered experience — reflecting our commitment to providing #RightCareRightHere.

— Myla Factora, Business Development and Marketing Manager, Capitol Medical Center

Related Bot MD AI Agents

• FAQ Agent
• Scheduling Agent

CTA

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ENQUIRY AUTOMATION · Hospital · Facebook Messenger / Viber / Email

84.6%
AI resolution rate

Capitol Medical Center
Bot MD helped Capitol Medical Center automate patient enquiries, reminders, prep instructions, and follow-ups across Messenger, Viber, and Email — improving responsiveness and streamlining high-value CT/MRI workflows.

Tags: FAQ Agent, Scheduling Agent

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FAQ

What workflow did Bot MD automate for Capitol Medical Center?

Bot MD automated enquiry automation workflows using FAQ Agent, Scheduling Agent across Facebook Messenger, Viber, Email.

What result did Capitol Medical Center achieve?

The key outcome was 84.6% AI resolution rate.

Can this workflow be adapted for other hospitals or clinics?

Yes. The same workflow pattern can be adapted for similar healthcare teams that need to automate patient engagement, booking, education, surveys, monitoring, or follow-up through chat apps.