At a glance
| Field | Details | |---|---| | Customer | ALTY Orthopaedic Hospital | | Customer type | Specialist Hospital | | Region | Malaysia | | Specialty | Joint and Spine Care | | Primary outcome | 83% patient compliance | | Channel(s) | WhatsApp | | Bot MD AI Agent(s) | Education Agent, Survey Agent, Remote Monitoring Agent |
The challenge
- Patients needed consistent education and reminders before and after surgery.
- Manual counseling and follow-ups created heavy staff workload.
- Patient monitoring forms were not always completed consistently.
- Clinicians needed more timely visibility into patient-reported outcomes and recovery trends.
The Bot MD workflow
- Delivered structured pre- and post-operative education through WhatsApp.
- Sent automated reminders for assessments, monitoring forms, and care instructions.
- Collected patient-reported data in a consistent digital format.
- Made responses available to clinicians so recovery trends and potential issues could be reviewed earlier.
Results
83% patient compliance rate
- 83% of patients actively engaged with patient monitoring forms.
- Improved patient readiness before and after procedures.
- Better visibility into patient-reported outcomes and recovery progress.
- Reduced administrative workload from manual reminders and follow-ups.
Why it worked
The workflow worked because patients received the right instructions at the right time, inside a familiar messaging channel. Bot MD supported patients throughout the care journey while helping staff avoid repetitive reminders and manual tracking.
Customer quote
Bot MD has been a valuable partner for ALTY Orthopaedic Hospital. The automated system ensures our patients feel supported at every stage while allowing our team to focus on delivering exceptional care. Achieving 83% compliance reflects how intuitive and effective this solution has been for both staff and patients.
— Dr. Izhar Putra, CEO, ALTY Orthopaedic Hospital
Related Bot MD AI Agents
- Education Agent
- Survey Agent
- Remote Monitoring Agent
CTA
Ready to improve patient compliance?
Bring us a workflow — patient enquiries, appointment booking, pre-admission, patient education, surveys, remote monitoring, or campaign conversion. We’ll show how Bot MD can automate it safely across chat, integrate with your systems, and escalate to your team when needed.
Suggested landing page card
PATIENT ENGAGEMENT · Specialist Hospital · WhatsApp
83%
patient compliance rate
ALTY Orthopaedic Hospital
Bot MD helped ALTY support orthopedic patients before and after surgery with automated education, reminders, and monitoring forms through WhatsApp — improving compliance while reducing manual follow-up workload.
Tags: Education Agent, Survey Agent, Remote Monitoring Agent
FAQ
What workflow did Bot MD automate for ALTY Orthopaedic Hospital?
Bot MD automated patient engagement workflows using Education Agent, Survey Agent, Remote Monitoring Agent across WhatsApp.
What result did ALTY Orthopaedic Hospital achieve?
The key outcome was 83% patient compliance.
Can this workflow be adapted for other hospitals or clinics?
Yes. The same workflow pattern can be adapted for similar healthcare teams that need to automate patient engagement, booking, education, surveys, monitoring, or follow-up through chat apps.
See it in action
Want to automate a similar workflow?
Bring us a patient workflow — inquiries, booking, reminders, education, surveys, remote monitoring, or campaign conversion. We'll show how Bot MD can automate it safely across chat.
Humans for care. AI for everything else.
Humans for care. AI for everything else.
