Bot MD
Case Studies

Real patient workflows automated with Bot MD AI Agents.

Recovered revenue, lower no-shows, higher PROM uptake, faster patient response, and less manual workload — measured in production across hospitals and clinics in Singapore, Malaysia, Indonesia, the Philippines, and beyond.

Humans for care. AI for everything else.

Production results · click a metric to read the case study

52.75%

appointment conversion rate

Island Hospital

$300K+

incremental revenue generated

Private Hospital Group

84.6%

AI resolution rate

Capitol Medical Center

83%

vaccination appointment conversion

Pediatric clinic

78%

PROM patient uptake

KKH Orthopaedic

Featured outcomes

Featured outcomes.

Start with the case studies that show Bot MD’s clearest impact across revenue conversion, workflow automation, patient engagement, and clinical survey uptake.

How a private hospital group generated $300K+ in incremental revenue with proactive WhatsApp scheduling

Revenue ConversionHospital GroupWhatsApp

$300K+

incremental revenue generated

Private Hospital Group

A private hospital group used Bot MD to send proactive WhatsApp booking nudges and reminders, generating $300K+ in incremental revenue.

Marketing AgentScheduling Agent
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How Capitol Medical Center resolved 84.6% of imaging enquiries with AI and streamlined CT/MRI coordination

Enquiry AutomationHospitalFacebook Messenger

84.6%

AI resolution rate

Capitol Medical Center

Capitol Medical Center used Bot MD to process 14,006 patient messages, achieve 84.6% AI resolution, and coordinate 98 high-value CT/MRI procedures.

FAQ AgentScheduling Agent
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How ALTY achieved 83% patient compliance with automated pre- and post-op engagement

Patient EngagementSpecialist HospitalWhatsApp

83%

patient compliance rate

ALTY Orthopaedic Hospital

ALTY Orthopaedic Hospital used Bot MD to automate pre- and post-operative education, reminders, and monitoring forms through WhatsApp, achieving 83% patient compliance.

Education AgentSurvey AgentRemote Monitoring Agent
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Browse by outcome

Find a case study by the workflow you want to automate.

Revenue Conversion

Campaigns, booking nudges, and re-engagement workflows that turn patient interest into revenue.

4 studies

Enquiry Automation

AI resolution, FAQ deflection, multilingual enquiries, and front-desk workload reduction.

2 studies

Patient Engagement

Follow-ups, reminders, compliance, chronic care, and patient support through chat.

3 studies

Patient Education

Pre-op, post-op, chronic disease, and medication education delivered through chat.

2 studies

PROM / PREM Surveys

Clinical outcomes, patient experience, CSAT, and quality surveys at scale.

1 study

Appointment Booking

Booking, reminders, cancellation management, rescheduling, and no-show recovery.

1 study

All case studies

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Filter by revenue conversion, enquiry automation, patient engagement, education, surveys, appointment booking, channel, or AI Agent.

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See it in action

Want to automate a similar workflow?

Bring us a patient workflow — inquiries, booking, reminders, education, surveys, remote monitoring, or campaign conversion. We'll show how Bot MD can automate it safely across chat.

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Humans for care. AI for everything else.